Welcome to Lot Delivery (“we”, “our”, “us”).
This Privacy Policy explains how we collect, use, share, and protect your information when you use our mobile application (“Lot”) and website lotdelivery.in.

By using our App, you agree to the terms described in this Privacy Policy.

1. Information We Collect

a) Personal Information

We may collect the following details when you register or use our App:

• Full Name

• Mobile Number

• Email Address

• Delivery Address / Location

• Payment Details (UPI, Wallet – we do not store card numbers)

b) Device Information

• Device type, OS version

• App version

• IP address

c) Location Information

For delivery and pick-up services, we collect real-time location (with your permission).

d) Usage Data

• App usage statistics

• Delivery history

• Preferences

2. How We Use Your Information

We use collected data to:

• Create and manage your account

• Process orders and deliveries

• Verify your identity

• Provide customer support

• Improve app performance

• Send notifications regarding orders, offers, and updates

• Ensure safety and fraud prevention

3. Sharing Your Information

We may share your information with:

• Delivery Partners: To complete pickup and delivery

• Payment Providers: For secure payment processing

• Service Providers: SMS, email, analytics, hosting

• Legal Authorities: Only when required by law

We do not sell your data to third parties.

4. Use of Location Data

Your live location is used for:

• Assigning delivery partners

• Accurate pickup and drop-off

• Route optimisation

You can disable location services anytime in your phone settings, but some app functions may not work properly.

5. Cookies & Tracking

We may use cookies or similar technologies to:

• Improve user experience

• Track performance

• Analyse usage

6. Data Security

We follow industry-standard security practices to protect your data.
However, no online platform is 100% secure, and we cannot guarantee absolute protection.

7. Data Retention

We retain your personal information as long as your account is active or required for business/legal purposes.

8. Children’s Privacy

Our services are not intended for children under 13.
We do not knowingly collect children’s data.

9. Third-Party Links

Our App may contain links to third-party websites.
We are not responsible for their privacy practices.

10. Your Rights

You may request to:

• Access your information

• Update or correct your details

• Delete your account

• Withdraw consent

Contact us for any such request.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Lot Delivery
Website: lotdelivery.in
Email: [parveen.mammu@gmail.com

12. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted in the App and on our website.